Mukarnas Spa & Resort Hotel

When we got to the hotel our room wasn’t what we wanted, so in the morning we went to our holiday rep and the hotel were amazing, they gave us a much better room with no fuss. I cannot fault this hotel one bit. We are booking again next year. The spa is amazing, the restaurant has so much choice, it is right on the beach, it has a few snack bars and drink bars too. it’s just the best. The staff are incredible, Sima is the nicest most helpful person ever, Umat at the spa was so nice and explained everything so well, the massages in the hotel were absolutely amazing. I can’t remember everyone’s name, but they were all great. The kids areas were great, there’s always something to do. It was my son’s birthday and they done everything to make his day special. I’ve never left a review before, but I had to for this hotel. I can’t wait to go back.☀️

My stay here has been absolutely amazing. This is my second time here and it has been great. From the food, to entertainment, to cleanliness everything is excellent. The animation team has been really good as well, especially Yusuf. He really makes everyone feel welcomed and gets everyone involved. Super!

We stayed for one week from first arriving we have been greeted and well attended to by all staff hotel is amazing can not fault anything, many restaurants service a vast selection of cuisine to suit all tastes spoiled for choice bars all over the hotel and grounds entertainment was great massive play areas and water park for the kids it’s more like a mini fun fair, the amount of staff is unreal u never have to lift a finger as the staff just want to make u feel wanted and to leave content first time here but already booked again for April 2024. A huge thank you to all the staff and mostly the amazing guest relations lady she’s so pleasant and full of information - if your looking for a perfect relaxing n pampered holiday this is my recommendation

Stopped here back in July. We loved it. The bar staff were brilliant. The cocktails they made were some of the best we've ever had. They use plastic glasses around the pool but not cheap flimsy ones they are decent sized plastic glasses. Food is great. They have themed nights most nights doing foods from around the world. These range from very good to amazing. Restaurant is busy for evening meal but not horrendous. If you cant find a seat the staff will find you one within a few minutes. Restaurant is kept tidy. Staff always cleaning up. Loads of choice. Lunch time is more chilled. You can use the main restaurant or they have an outdoor restaurant. The food choice there is more limited and a little repetitive there but still plenty of choice. And it's a nice alternative to the main restaurant and closer to the beach. Breakfast probably as the least choice but still plenty to go at. You won't get a full English though haha. The one thing I did think was poor was the cereals. They were all very sugary and aimed at kids. If you do go let me tell you the toaster isn't broken. People put their arms inside to get toast out and you can burn yourself doing it. It was then I realised you can pull a tray out which brings your toast out. They really need a sign explaining this as most didn't know. Rooms were OK. A little dated but clean and tidy enough. Pool is great. Don't need to get up early to reserve beds. That being said I wouldnt leave it much past 9 before putting your towels out. Grounds are tidy and clean. There's a few bars to go at but we liked the one in the main reception best. It's got a bit of class about it and the quietest one. Great for having a nice drink before your evening meal or at the end of the night. The one near the pool is the busiest but you don't wait much longer than 5 mins and the staff work hard there in the heat so give them a break and be patient. The worst bar is the one on the beach. If you want beer or or soft drinks that's OK but don't expect much else. The beach is OK but you can't walk barefoot on it. The one thing we loved was the pier at the beach. Amazingly it wasn't busy. Plenty of beds and a nice breeze and you can jump off the pier into sea which kids absolutely love. They have ladders as well if you don't want to jump. The staff from the spa can be a little pushy but they've got a job to do. They are nice enough. We actually used the spa and it was really good and would definitely recommend it. You'd pay a lot more back home. Overall we loved our time here and took home some great memories .

Even after an unpleasant accident at the hotel, I want to leave a good review about the working staff. Starting with the pleasant service of the staff at the reception - they took into account our wishes and gave us rooms next to each other (4 rooms). Bar and restaurant staff are very nice and helpful, they work quickly, everything is clean. A large selection of food, themed dinners and parties are held. Entertainment takes place throughout the day for vacationers of all ages. The hotel was fully booked, but nothing was missing. There were always free clean tables in cafes and restaurants. There was also no problem with sunbeds either by the pool or by the sea. As at the end of the season, the hotel tried very hard to make everyone satisfied. Now about the danger in this hotel. If you go to this hotel, be very careful, always be with your friends and family, watch your drinks, watch out for young people, especially 18-20 year old ladies. It was me, on October 28, after visiting the pool bar, I woke up badly beaten and in a strange euphoria that lasted the whole next day. I couldn't walk away from the pain all over my body. It was difficult to breathe because of the bruised ribs, legs, arms and head. When I got to the clinic, they took 4 x-rays all over me because my body was blue everywhere. Since I did not remember what happened to me, the doctor said that I was either beaten or fell down the stairs. After returning to the hotel on crutches, I wanted to report the incident to the hotel manager and find out what happened to me. But I got the answer that nobody saw anything and doesn't know what happened to me. In short, if something happens to you at the hotel, the hotel will defend its reputation in every way. In my case, they even faked surveillance camera footage. It only showed how I was in the cafe, and then at the elevator when I was already going to the room. When asked to show the part of the recording of how I left the cafe, in which direction I went and how I ended up on the ground among the palm trees at the edge of the area, I received the answer that according to the videos I did not fall anywhere. About the accident itself. In the cafe, a strange Arab-looking man with a black beard and wearing a black suit joined our company (6 young people aged 18-19 and me, the mother of two of them). He brought drinks and started talking to the girls in English. I told him to leave our table, then he started threatening me that I would fly out of here myself. I started to call security for help, but no one responded. Then I asked the youth to go home and went to the bartender to ask for help. The security guards were sitting right next to the bar to the side of the toilet entrance. I approached one of them, read "security" on the uniform and said it's good to have you here. After walking 2 steps to the toilet I passed out and didn't remember anything else until the next evening. The guards couldn't help but see me pass out as I fell right behin

Place is amazing. Food always tasty 😋 Entertainment team are fantastic Miggy you are the best 👌 Love everything about Munkarnas 💯💞 Guest relation girls helping and supporting everyone. SPA highly recommend. Thank you so much, all stuff members ❤ 😘

Pros - decent size main pool, water slides and kids pool. All very good, no complaints. - location isn't too bad, just 10 mins walk down the road there is a market/bazaar with decent places to eat. - 24 hour bar by the pool obviously welcome - on the beach, although the beach is full of pebbles but at least you're close. Cons - not a 5 star hotel, more like 3+ - staff rude, not caring, moody and generally unhelpful. - food was plenty but disgusting, cold, tasteless, repetitive and we've all returned home with diarrhoea. - sunbeds all reserved before 10am so there definitely isn't enough space by the main pool. - alcohol cheapest quality and cocktails very inconsistent. - don't ever bother using the lifts, never any space and people had to walk with pushchairs up and down the stairs. - they must have bedbugs as we all returned with bites and spotted cockroaches a few times. - on site shop and services extremely expensive. - rooms were dirty, cleaned on a daily basis but just the basics with bed otherwise the floor was always dirty and bathroom too

Big resort with daily entertainment:evening shows, discos for kids and adults, yoga in the mornings, spa 🧖‍♀️ available as well. The food was nice: 3 buffet breakfast 🍳 lunch 🥗 and dinner with unlimited alcohol at your choice. Beautiful rooms, beach and big resort with kids club, tennis, basically no one will stay bored. What made it even more special is service. Thank you Kurmanbek, Rustam and all the team. 5 starts ! Definitely 💯 coming back again.

Just got back today from a 8 night stay at Mukarnas. Pros: Cleaning staff were amazing Food theme nights were nice Guest relations were good with our complaints Pools were clean Mini club staff were amazing with the kids The night shows were excellent The waitress Nezakhet was the nicest person ever really made an effort. No other staff speak to the customers. Cons: Doesn’t feel or look like a 5 star hotel more like a 4 star Decor is very outdated especially in the lobby Quite a small resort compared to other hotels No lifeguards around the pools Food does become very repetitive Lifts are extremely busy The British nationals get very drunk at night and will scream and swear no security guards around Reception staff not very friendly Pebbled beach which was very uncomfortable Airport is 1hour and 20 mins away Not many shops around Pool bar staff don’t put much effort into making proper mocktails they just add a bit of sweeter and coloured syrup Rooms on the first floor are not sound proof so you will hear your next door neighbours They also don’t put AC on in certain areas and lights especially in corridors so they hotel looks very dark during the evenings Personally I wouldn’t come back here - I think people that think this is an amazing resort haven’t been on holiday. It was an ok hotel but definitely needs improvements. I am upset that I spent £2.6k on this hotel I should have gone to Granada Luxury Belek for the same price. Just be very aware the taxi drivers outside the hotel can be very rude Overall my kids enjoyed the holiday but for the price we paid it wasn’t to my taste. I wouldn’t recommend to family and friends.